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A franchise is essentially a business model that allows someone to operate an already established business under an existing brand name. Here's a breakdown of how it works:

  • The franchisor is the company that owns the brand and business system. They've already established a successful business model and are looking to expand.

  • The franchisee is the individual or group that buys the rights to operate a particular franchise location. They pay the franchisor a fee for the right to use the brand name, business model, and ongoing support.

In simpler terms, the franchisee is basically buying a proven business system from the franchisor. This includes things like:

  • Brand name recognition

  • Standardized products or services

  • Marketing and advertising plans

  • Operational procedures

  • Training and support

Brand name recognition

Brand name recognition is a golden asset in the world of franchising, and it's one of the biggest advantages franchisees gain when they buy into a franchise system. Here's how brand recognition plays a key role in franchising:

  • Customer Trust and Confidence:  Consumers are more likely to trust and do business with a brand they already recognize. A strong brand name signifies experience, quality, and a certain level of familiarity. This is especially helpful for new franchisees who are just starting out and haven't yet built their own reputation in the local market.

  • Reduced Marketing Costs:  Because the brand is already established, franchisees don't have to spend as much money on marketing to introduce themselves to customers. They can leverage the franchisor's existing brand awareness campaigns and marketing materials.

  • Faster Customer Acquisition:  Since customers are familiar with the brand, they're more likely to walk through the door of a new franchise location. This helps franchisees build their customer base more quickly and efficiently.

  • Higher Sales Potential:  Brand recognition often translates to higher sales. People are more likely to choose a familiar brand over an unknown competitor, especially if they've had positive experiences with the brand in the past.

Here's an example:

Let's say you're thinking of opening a pizzeria. You have two options: start your own independent pizzeria from scratch, or buy into a franchise like Domino's. The challenge with starting your own pizzeria is that you'll need to build brand awareness from the ground up. This takes time, money, and marketing effort. On the other hand, if you buy a Domino's franchise, you immediately benefit from brand recognition. People know Domino's, they've probably ordered from them before, and they have certain expectations about the quality and taste of their pizzas. This gives you a significant head start in attracting customers and generating sales.

Of course, brand name recognition isn't everything. Franchisees also need to focus on delivering a positive customer experience to maintain and build upon the brand's reputation. But there's no doubt that a strong brand name is a powerful tool that can give franchises a significant edge in the marketplace.

Standardized products or services

Franchises and standardized products or services go hand in hand. In fact, standardization is a key ingredient that makes franchising such a successful business model. Here's how they work together:

  • Brand Consistency:  A major benefit of franchises is that customers get a consistent experience across all locations. This is achieved through standardized products or services. Think about McDonald's - a Big Mac in New York should taste the same as one in Singapore. Standardization ensures that brand promises are delivered uniformly.

  • Quality Control:  Standardization allows franchisors to maintain quality control across all franchise locations. By having set guidelines for things like ingredients, recipes, procedures, and even store layouts, the franchisor can ensure a certain level of quality is delivered everywhere. This builds trust and satisfaction among customers.

  • Operational Efficiency:  Standardization streamlines operations for both the franchisor and franchisee. Standardized training programs, inventory management systems, and marketing materials make it easier to run the business effectively. This reduces costs and improves overall efficiency.

  • Scalability:  Standardization is what allows franchises to grow and expand quickly. Because the entire system is already defined, it's easier to replicate successful practices across new locations. This is a major advantage for franchisors looking to achieve rapid growth.

Here's an example:

Imagine a coffee shop franchise. The franchisor has standardized everything from the coffee beans used to the brewing process and even the way the baristas interact with customers. This ensures that every customer gets a delicious cup of coffee with friendly service, no matter which franchise location they visit.

Of course, there can be some exceptions. Some franchises allow for a little local flair, maybe offering regional menu items or adapting marketing materials to suit local tastes. But overall, standardization remains a core principle that ensures consistency and brand recognition in the world of franchising.

Marketing and advertising plans

Franchise Marketing and Advertising Plans: A Two-Tiered Approach

Franchise marketing requires a unique strategy that considers both the national brand and the individual franchise locations. Here's a breakdown of the two-tiered approach:

1. National (Franchisor) Level

The franchisor is responsible for building brand awareness and establishing the overall marketing strategy. This might include:

  • Digital Marketing: This encompasses a variety of online channels like search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, content marketing, and email marketing. The franchisor can create national campaigns to reach a broad audience and drive traffic to franchise locations.

  • Public Relations (PR): Securing positive media coverage in industry publications, local news outlets, and even national media can significantly boost brand awareness and credibility.

  • Franchise Development Marketing:  This is targeted marketing aimed at attracting potential franchisees who are interested in owning and operating a franchise location.

  • Developing Marketing Materials:  The franchisor creates marketing tools and resources like brand guidelines, advertising templates, and social media content calendars that franchisees can leverage for their local marketing efforts.

2. Local (Franchisee) Level

Franchisees are responsible for marketing their individual locations and building relationships with their local communities. Here's how they can achieve this:

  • Local SEO:  Franchisees need to optimize their Google My Business listing and other local directories to ensure their location shows up in search results for relevant keywords.

  • Social Media Marketing:  Engaging with customers on social media platforms like Facebook, Instagram, and Nextdoor is a great way to promote local deals, events, and connect with the community.

  • Community Involvement:  Sponsoring local events, partnering with local businesses, and getting involved in charitable initiatives can help build brand recognition and goodwill at the local level.

  • Content Marketing:  Creating local content like blog posts, videos, or social media content that caters to the interests and needs of the local community can be a powerful way to attract customers.

  • Targeted Advertising:  Franchisees can utilize local advertising options like print media, radio ads, or geofencing to reach potential customers in their specific area.

Collaboration is Key

While the franchisor and franchisees have distinct marketing responsibilities, collaboration is crucial for success. The franchisor should provide marketing resources, training, and support to empower franchisees to execute effective local marketing campaigns. Franchisees, on the other hand, should provide feedback and insights about their local markets to help the franchisor refine the overall marketing strategy.

By working together, franchisors and franchisees can create a robust marketing and advertising plan that drives brand awareness, generates leads, and ultimately increases sales for the entire franchise system.

Operational procedures

Operational procedures are the heart of a successful franchise. They're the detailed, step-by-step instructions that ensure all franchise locations function consistently and deliver the brand's promise to customers. Here's a closer look at how operational procedures work in franchising:

Benefits of Standardized Procedures:

  • Consistency:  Standardized procedures ensure that customers get the same high-quality experience regardless of which franchise location they visit. This builds brand trust and loyalty. Imagine a McDonald's customer who knows exactly what to expect when they order a Big Mac, no matter where they are in the world.

  • Quality Control:  By having clear guidelines for everything from product preparation and customer service to inventory management and health and safety protocols, franchisors can maintain quality standards across the entire franchise system.

  • Efficiency:  Standardized procedures streamline operations and make it easier to train new employees. This reduces costs and improves overall efficiency for both the franchisor and franchisee.

  • Reduced Risk:  Following established procedures helps to minimize errors and ensure compliance with regulations. This reduces risk for franchisees and protects the brand reputation.

What Operational Procedures Cover:

Franchise operational manuals can be hundreds of pages long and cover a wide range of areas, including:

  • Daily Operations:  Opening and closing procedures, cash handling, inventory management, equipment maintenance, cleaning protocols, etc.

  • Product or Service Delivery:  Detailed instructions on how to prepare products, assemble dishes, or deliver services in a consistent manner.

  • Customer Service:  Guidelines for greeting customers, handling complaints, and resolving issues to ensure a positive customer experience.

  • Human Resources:  Procedures for hiring, training, scheduling, and performance management of employees.

  • Marketing and Sales:  Guidelines for implementing local marketing campaigns, following brand promotions, and upselling products or services.

Who Creates and Enforces Procedures?

The franchisor is typically responsible for developing and documenting operational procedures within a franchise operations manual. They may also provide training programs and ongoing support to ensure franchisees understand and implement the procedures correctly.

Franchise inspectors regularly visit franchise locations to verify compliance with operational procedures. This helps to maintain consistency and identify any areas where improvement is needed.

Flexibility and Local Adaptation

While standardization is important, some franchisors allow for some flexibility in operational procedures. This might involve:

  • Local Laws and Regulations:  Procedures may need to be adapted to comply with local health codes, labor laws, or other regulations.

  • Regional Variations:  Some franchises may allow for slight variations in menu offerings or marketing strategies to cater to local tastes and preferences.


Standardized operational procedures are the foundation of a strong and successful franchise system. They ensure consistency, quality control, and efficiency, while also protecting the brand reputation. By following established procedures, franchisees can deliver a high-quality customer experience and maximize their chances of success.

Training and support

Training and support are fundamental elements that franchisors provide to franchisees to equip them with the knowledge and tools needed to run their businesses effectively. Here's a breakdown of what training and support typically entail in franchising:

Pre-Opening Training:

  • Franchise Orientation:  This initial training session provides an in-depth introduction to the franchise concept, brand history, and overall business model.

  • Operations Training:  Franchisees receive comprehensive training on all operational procedures, including product preparation, customer service, inventory management, and marketing strategies.

  • Management Training:  This training equips franchisees with the skills necessary to effectively manage their business, such as hiring and training staff, scheduling, financial management, and legal compliance.

Ongoing Support:

  • Field Support:  The franchisor may assign dedicated field representatives to visit franchise locations regularly. These representatives provide coaching, guidance, and troubleshoot any challenges the franchisee might be facing.

  • Operations Support:  The franchisor offers ongoing support on operational matters, such as updates to procedures, new product launches, and best practices for maintaining quality standards.

  • Marketing Support:  The franchisor may provide marketing toolkits, advertising templates, and assistance with developing local marketing campaigns.

  • Training Workshops:  Franchisees may be invited to attend ongoing workshops or conferences to learn about new industry trends, best practices, and marketing strategies.

Benefits of Training and Support:

  • Reduced Risk:  Training and support programs help franchisees avoid costly mistakes and navigate the complexities of running a business.

  • Faster Ramp-Up Time:  New franchisees can get up and running more quickly with the help of comprehensive training and ongoing support.

  • Improved Consistency:  Training ensures that all franchisees understand and implement operational procedures correctly, leading to brand consistency across all locations.

  • Enhanced Profitability:  By providing guidance on marketing, sales, and operational efficiency, franchisors can help franchisees achieve greater profitability.

  • Stronger Brand Reputation:  A well-trained and supported franchise network is more likely to deliver a positive customer experience, which strengthens the overall brand reputation.

Examples of Training and Support:

  • Domino's Pizza:  Provides franchisees with extensive training in all aspects of pizza making, customer service, and store operations. They also offer ongoing support through field representatives and online resources.

  • Hilton Hotels:  Offers franchisees a comprehensive training program covering hotel management, marketing, and guest service. They also provide ongoing support through regional directors of operations and quality assurance teams.


Training and support are essential ingredients in the recipe for franchise success. By investing in the development of their franchisees, franchisors empower them to operate thriving businesses and contribute to the overall success of the franchise system.

There are many advantages to both franchisors and franchisees. For franchisors, it's a way to expand their business quickly and efficiently without having to invest a lot of their own capital. For franchisees, it provides a lower-risk way to start a business because they benefit from the franchisor's experience and brand recognition.

Here are some popular examples of franchises:

  • Fast food restaurants (McDonald's, KFC, Subway)

  • Convenience stores (7-Eleven, AM/PM)

  • Retail stores (The UPS Store, Anytime Fitness)

  • Hotels (Marriott, Hilton, Holiday Inn)

If you're interested in learning more about franchises, you can visit the website of the International Franchise Association or search for franchise opportunities online.

How Bestar can Help

Bestar is a consulting firm. Here are some possibilities how we can help franchises:

  • Franchise Development: Bestar could assist franchisors in developing their franchise model, creating marketing materials for franchise recruitment, and identifying potential franchisees.

  • Operational Efficiency: Bestar offers consulting services to help franchises streamline operations, improve inventory management, and reduce costs.

Remember, this is just a starting point. To get a more specific answer, find out more about Bestar's area of expertise.


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